Back to Admission offer until 30 Nov 2026: 50% off Starter and Growth, 60% off Scale. Same price at every renewal while your subscription stays active. Back to Admission prices end 30 Nov 2026
Home / Privacy Policy
Legal

Privacy Policy

How SASTAVA collects, uses and protects your personal data, and how to delete it.

Last updated: 4 October 2026

This policy explains how SASTAVA GROWTH SYSTEM PRIVATE LIMITED ("SASTAVA", "we", "us") collects, uses and protects personal data when you visit sastava.in, use its chat assistant, fill in one of our enquiry forms or message us on WhatsApp. Our enquiry forms appear on sastava.in and on the websites of our products: GymForge, AdmissionIQ, EdukshaIQ and EdukshaAI. Our WhatsApp numbers show the name SASTAVA, or a product name followed by "by SASTAVA" (for example "AdmissionIQ by SASTAVA").

If you use one of our software products under an account, that product's own privacy policy and terms also apply to the data you keep in it.

1. What we collect

When you fill in one of our forms

Your name, email address and phone number; the product you are interested in; your answers to the form's other questions (for example your organisation's name or your message); which of our forms you used; and whether you ticked this optional box, which starts unticked:

Send me updates from SASTAVA on WhatsApp. I can reply STOP at any time.

If you tick it, we record when you did, on which form, and that exact wording.

When you use our chat assistant

sastava.in has a chat assistant, Savi, that answers questions about SASTAVA and its products. Each message you type is sent, with the conversation so far, to our server, which passes it to Google's Gemini service to write the reply. We do not keep the conversation itself, except as described next.

When you open the chat, Savi asks for your name and mobile number and, if you like, your email address and your organisation's name, so that our team can contact you. You can skip this and chat anyway; Savi may ask again later. If you give your details, we store them with the page you were on and the last six messages of the conversation so far. If you give them when the chat opens, your name and your organisation's name are also passed to Google with the first message, so that Savi can greet you.

When you message us on WhatsApp

Your WhatsApp number and profile name and, where WhatsApp shares them, your username and WhatsApp user ID; the messages you send us and the messages we send you, with their date and time and whether they were delivered and read; any location you share, with its name and coordinates; and when and how you agreed to, or stopped, our WhatsApp updates. If you send a photo, video, voice note, document or sticker, we keep its type, caption, file name and WhatsApp's reference to it, not the file itself.

What our team adds

Notes and tasks about your enquiry, its status and who is handling it. If you give us your details by phone, by email or in person, our team may add them, together with a record of how you agreed to WhatsApp updates.

Visitor statistics

sastava.in uses Vercel Web Analytics to count visits to its pages. For each page view it records the time, the page address, the page you came from, your country, region and city, and your operating system, browser and device type. It uses no cookies: it tells visits apart by a code calculated from the incoming request, which Vercel discards after 24 hours. We see only totals, never individual visitors.

Technical data

When you open our pages, load or send a form, or use the chat assistant, our hosting providers record technical data such as your IP address, your browser and device type and the page address in their logs. We use it only to run and secure our services and to prevent spam and abuse. For example, the chat assistant uses your IP address to limit how many messages can be sent in a short time.

2. How we use it

  • To reply to your enquiry and follow up about the product you asked about.
  • To answer your questions in the chat assistant and, if you give us your details there, to contact you.
  • To provide the services you ask us for.
  • To link your WhatsApp messages to your enquiry when the phone number matches, so we know the full conversation.
  • To send you updates on WhatsApp, only if you agreed to receive them (section 3).
  • To keep a record of your choices about WhatsApp, so that we respect them.
  • To see, in totals only, how many people visit our pages and which pages they read.
  • To keep our websites, forms and systems secure and to prevent spam and abuse.
  • To meet our legal obligations.

We do not sell your personal data, and we do not use it for purposes unrelated to the ones above.

3. WhatsApp messages

  • We reply to the messages you send us.
  • We send you a message you did not ask for only if you agreed to receive updates from us: by ticking the box on our form, by telling our team, or by replying START.
  • To stop our updates, reply STOP at any time (STOP ALL, UNSUBSCRIBE and STOP PROMOTIONS also work). We confirm once and send no further updates. Reply START to subscribe again (SUBSCRIBE and UNSTOP also work). If you turn off marketing messages from us in WhatsApp itself, we respect that too, and you can also block our number in WhatsApp.
  • WhatsApp is a service provided by Meta. WhatsApp's own terms and privacy policy also apply to your use of WhatsApp.

4. Cookies and your browser

Our website sets no cookies. If you give your details in our chat assistant, a copy of them is also kept in your browser's storage on your device. It stays on your device, and you can delete it by clearing this website's data in your browser settings.

5. Who we share it with

We share personal data only with the service providers that run our services for us, and only for that purpose:

  • Meta (WhatsApp Business Platform), which delivers our WhatsApp messages and passes your messages to us.
  • Google, whose Gemini service writes the chat assistant's replies from the messages you type. We use Gemini as a paid service, under terms in which Google does not use these messages to improve its products.
  • Supabase, which hosts our customer database on servers in Seoul, South Korea, runs the server code our chat assistant uses, and stores the details given in the chat assistant on servers in Tokyo, Japan.
  • Vercel, which hosts sastava.in, our forms and our team's system at sastava.online, and provides our visitor statistics.

Some of these providers process data outside India. We also disclose personal data to government or law enforcement authorities when the law requires it. We do not share your personal data with anyone for their own marketing.

6. How long we keep it

We keep your personal data only as long as we need it for your enquiry, for the services we provide to you and for our legal records. Then we delete it. Raw technical copies of WhatsApp notifications are deleted automatically after 30 days. You can ask us to delete your data at any time (section 9).

7. How we protect it

The system our team uses to manage enquiries is open only to our team. Every sign-in needs a password and a code from an authenticator app, and its database gives data only to signed-in team members and to our own messaging service. Data travels between your browser, our providers and our team over encrypted connections (HTTPS).

8. Your rights and choices

You can ask us to:

  • tell you what personal data we hold about you and how we use it;
  • correct, complete or update it;
  • delete it (section 9);
  • stop our WhatsApp updates, which withdraws your consent (reply STOP, or write to us);
  • let a person you nominate exercise these rights for you if you are unable to.

Write to connect@sastava.in with the subject "Privacy request" and tell us the email address or phone number you gave us, so that we can find your data and confirm the request is yours. We will reply within the time Indian law sets. If you are not satisfied with our reply, you may complain to the Data Protection Board of India.

9. How to delete your data

You can ask us to delete your personal data at any time, however you gave it to us: through a form, the chat assistant, WhatsApp or our team.

  1. Email connect@sastava.in with the subject "Delete my data".
  2. Tell us the phone number or email address you gave us, so that we can find your data and confirm the request is yours.
  3. We delete your data from our customer records, our WhatsApp records and our chat assistant's records, except anything the law requires us to keep, and reply to confirm it is done.

To stop our WhatsApp updates without deleting your data, reply STOP on WhatsApp. Deleting your data with us does not delete the chat in your own WhatsApp app; you can delete it there. The copy our chat assistant keeps in your browser stays on your device until you clear this website's data in your browser settings.

10. Children

Our forms, chat assistant and WhatsApp numbers are for adults and for schools, institutes and businesses. They are not meant for anyone under 18, and we do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has given us personal data, write to us and we will delete it.

11. Report a security problem

If you find a security weakness in sastava.in, our forms or our systems, please email connect@sastava.in with the subject "Security report" and tell us what you found. Please do not access, change or delete data that is not yours.

12. Changes to this policy

We may update this policy. The date at the top shows when it last changed.

13. Contact us

SASTAVA GROWTH SYSTEM PRIVATE LIMITED
Email: connect@sastava.in

Questions, requests and complaints about your personal data go to the same address. Our Terms of Service cover the use of our forms, chat assistant and WhatsApp numbers.