Legal & Compliance

Privacy Policy

We are committed to protecting the personal data of institutes, parents, and students. This policy explains what we collect, why, and how we keep it safe.

Effective Date 1 September 2026
Last Updated 25 August 2026
Governing Law India — DPDP Act 2023
Version 1.0
🔒

This Privacy Policy is compliant with India's Digital Personal Data Protection (DPDP) Act, 2023. By using AdmissionIQ, institutes ("Data Fiduciaries") and individual users agree to the practices described in this policy.

Section 01

Who We Are

SASTAVA GROWTH SYSTEM PRIVATE LIMITED ("SASTAVA", "we", "us", or "our") operates AdmissionIQ, an admissions and enrolment intelligence platform. Our registered business operates in Tamil Nadu, India.

For the purposes of the DPDP Act 2023, SASTAVA is the Data Fiduciary for the account data of the institutes that subscribe to AdmissionIQ. For the enquiry and parent data an institute collects and enters into the platform, the institute is the Data Fiduciary and SASTAVA acts only as a Data Processor on that institute's instructions.

Registered Contact:
SASTAVA GROWTH SYSTEM PRIVATE LIMITED
Tamil Nadu, India
Email: connect@sastava.in

Section 02

Data We Collect

We collect only the minimum personal data necessary to deliver the AdmissionIQ service. The categories below outline what we collect, from whom, and why.

CategoryData PointsSource
Institute Account Data Institute name, address, board affiliation, principal/admin name, official email, phone number, logo Institute admin during onboarding
Enquiry / Parent Data Parent name, phone number, email, student name, grade of interest, enquiry date, source channel, notes Institute staff entering data; or parent via enquiry form
Usage & Platform Data Login timestamps, features accessed, follow-up actions taken, device type, browser, IP address Automatically collected via platform activity
Communication Data Support messages, feedback submitted, email correspondence with SASTAVA User-initiated communications
Payment Data Billing contact, invoice details, subscription plan. We do not store card or bank details — payments are processed by our payment gateway partner. Institute admin during subscription
⚠️

AdmissionIQ is designed for admissions and enrolment management. Please do not enter sensitive personal information beyond what is required for admissions tracking — such as student medical records, caste, religion, or financial details of families.

Section 03

How We Use Your Data

We use the personal data we collect for the following specific purposes:

PurposeDescription
Service Delivery To operate the AdmissionIQ platform — tracking enquiries, follow-ups, admissions pipeline, and reporting for institutes.
Account Management To create and manage institute accounts, authenticate users, and maintain subscription plans.
Communications To send service notifications, reminders, billing invoices, and product updates. You can opt out of non-essential communications at any time.
Product Improvement To analyse aggregate, anonymised usage patterns to improve AdmissionIQ features. We never sell individual data for this purpose.
Legal & Compliance To comply with applicable laws, respond to lawful requests from government authorities, or enforce our Terms of Service.
Support To respond to queries, troubleshoot issues, and provide customer assistance.

We do not use your data for targeted advertising, sell it to third parties, or use it for automated profiling that has legal or significant effects on individuals.

Section 05

Sharing & Disclosure

We do not sell personal data. We share data only in the following limited circumstances:

RecipientPurposeSafeguards
Supabase Hosting the platform database, user authentication, and file storage Data processing agreement in place; data encrypted in transit and at rest; tenant access restricted by row-level security
Vercel Application hosting, serverless API functions, and cookie-free page-visit analytics Data processing agreement in place; the analytics script sets no cookies and collects no personal identifiers
Resend Delivering transactional email such as sign-in codes, account notices and reminders Data processing agreement in place; receives only the recipient address and the message content, retained no longer than needed for delivery
Razorpay Processing subscription payments and recurring payment mandates PCI-DSS compliant and RBI-authorised. We share only billing contact and plan details. Card, UPI and bank credentials are entered directly with Razorpay and are never seen or stored by SASTAVA
Meta Platforms (WhatsApp Business API) Delivering WhatsApp messages that an institute sends to an enquirer from within AdmissionIQ Used only when an institute has configured its own WhatsApp Business account. Receives the recipient mobile number and the message text. Not used unless the institute enables it
Google (Gemini API) Powering the website assistant that answers visitor questions Receives the conversation text a visitor types. The request is proxied by our server so no key or account identifier is exposed. Not used inside the institute application
Law Enforcement / Government When required by law or a valid legal order We will notify users where legally permitted to do so

All third-party service providers listed above are bound by contractual obligations to process data only as instructed by SASTAVA and to maintain adequate security standards. Some of these providers operate infrastructure outside India; where that is the case, transfers are made in accordance with Section 16 of the Digital Personal Data Protection Act, 2023.

This list is current as of the date shown at the top of this policy. We will update it here if we add or replace a service provider that processes personal data.

Section 06

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required or permitted by law.

Data TypeRetention Period
Institute account & user dataDuration of active subscription. Erased or anonymised within 30 days of termination, except billing records held under the statutory period below
Enquiry / Parent dataDuration of institute subscription; deleted within 30 days of account closure on request
Platform activity logRetained for the duration of the subscription in our database, and erased with the account
Support communications24 months from last interaction
Billing records7 years (statutory requirement under Indian accounting laws)
Anonymised analyticsIndefinitely (no personal identifiers retained)

Upon account deletion or termination of a subscription, we will erase or anonymise personal data within 30 days, except where retention is required by law.

Section 07

Security

We take the security of personal data seriously and implement appropriate technical and organisational measures, including:

Encryption: All data is encrypted in transit using TLS 1.2+, and the database is encrypted at rest by our hosting provider.

Access Controls: Role-based access controls ensure that institute users can only access their own institute's data. Admin access to production systems is restricted and logged.

Authentication: Secure login with managed sessions and password-based authentication. Each institute's users can access only their own institute's data.

Infrastructure: Hosted on ISO 27001-certified cloud infrastructure with automated backups and monitoring.

Incident Response: In the event of a personal data breach that is likely to result in harm to Data Principals, we will notify the affected parties and the Data Protection Board of India within the timelines prescribed under the DPDP Act 2023.

⚠️

No system is completely immune to security risks. We encourage institutes to use strong passwords, keep login credentials confidential, and report any suspicious activity to us immediately at connect@sastava.in.

Section 08

Your Rights

Under the DPDP Act 2023, Data Principals (individuals whose data is processed) have the following rights. A subscribing institute, or one of its users, may exercise these rights with us at connect@sastava.in. If you are a parent, guardian or learner whose enquiry an institute holds, that institute is the Data Fiduciary for the record: exercise these rights with the institute directly. It can correct or erase the record itself.

📋
Right to Access
Request a summary of the personal data we hold about you and the purposes for which it is processed.
✏️
Right to Correction
Request correction of inaccurate or incomplete personal data held about you.
🗑️
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the original purpose, subject to legal retention requirements.
🚫
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent. This does not affect the lawfulness of processing before withdrawal.
📣
Right to Grievance Redressal
Lodge a complaint with our Grievance Officer. If unresolved, you may escalate to the Data Protection Board of India.
👤
Right of Nominee
In the event of death or incapacity of the Data Principal, a nominated person may exercise these rights on their behalf.

We aim to respond to rights requests within 30 days. In complex cases, we may extend this by an additional 30 days and will notify you accordingly.

Section 09

Children's Data

AdmissionIQ is a B2B platform used by institutes to manage their admissions process. In this context, student names and grade preferences may be entered by institute staff as part of enquiry tracking. This information is treated as the most sensitive category of data on our platform.

We do not knowingly collect personal data directly from children under the age of 18. Institutes are responsible for ensuring they have appropriate parental consent before entering student information into AdmissionIQ.

Where an institute uses the AdmissionIQ public enquiry form, that form is hosted by SASTAVA and is completed by the parent or guardian rather than by institute staff. Before it can be submitted, the person completing it must confirm that they are the child's parent or legal guardian and that they agree to the details being shared with the institute. The form states what is collected, who receives it, and how to withdraw consent or request removal. SASTAVA stores those details on the institute's behalf; the institute remains the entity responsible for the admissions decision and for its own consent records.

👶

Under the DPDP Act 2023, processing of children's personal data requires verifiable parental consent. Institutes using AdmissionIQ to track student enquiries must obtain and maintain such consent independently. SASTAVA provides the technical platform but is not responsible for obtaining consent from parents on behalf of institutes.

Section 10

Cookies & Tracking

AdmissionIQ does not set any cookies of its own. The platform uses your browser's local storage to keep you signed in and to remember your settings, and a privacy-friendly analytics script that measures page visits without cookies and without identifying individual visitors.

What we storePurposeWhere it lives
SessionKeeps you signed in and maintains your session stateYour browser's local storage. Cleared when you sign out
PreferencesRemembers your settings, such as the active institute and selected viewYour browser's local storage, until you clear it
Working copy of your enquiry dataKeeps the enquiry records you are working on available on this device, so the application still shows your data if the network drops mid-session. This includes enquirer names, phone numbers and notesYour browser's local storage. Cleared when you sign out or clear your browser data
Assistant conversationHolds the current website assistant conversation, and any name or number you give it, so the chat survives a page changeYour browser's local storage, until you clear it
AnalyticsAnonymised page-visit counts. No cookies, no personal identifiers, no cross-site trackingHeld by Vercel, our analytics provider, not on your device

We do not use advertising cookies, cross-site tracking, or third-party marketing pixels. Clearing your browser's local storage will sign you out and reset your saved preferences, but will not otherwise affect your use of AdmissionIQ.

Section 11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. When we make material changes, we will:

• Notify registered institute admins by email at least 14 days before the change takes effect.
• Display a prominent notice within the AdmissionIQ platform.
• Update the "Last Updated" date at the top of this page.

Your continued use of AdmissionIQ after the effective date of a revised policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you may terminate your subscription in accordance with our Terms of Service.

Section 12

Contact & Grievance Officer

Grievances about AdmissionIQ itself, raised by a subscribing institute or one of its users, go to our designated Grievance Officer as required under the DPDP Act 2023. If you are a parent, guardian or learner and your concern is about an enquiry an institute holds, that institute is the Data Fiduciary and is the right place to raise it.

🛡️
Grievance Officer — Data Privacy

SASTAVA GROWTH SYSTEM PRIVATE LIMITED

📧 connect@sastava.in

🕐 Response time: within 30 days of receipt

If your grievance is not resolved within 30 days, you may escalate to the Data Protection Board of India once constituted under the DPDP Act 2023.

For general support inquiries unrelated to privacy, please visit Contact Us or email connect@sastava.in.